1. Privacy Policy — RADIOM - Last Updated: 1 December 2025

Welcome to RADIOM (“we”, “our”, “us”). We are a freelance GIS and geospatial solutions provider based in the Netherlands. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or our services.

​

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Name

• Email address

• Company name or project-related details

• Messages or inquiry information

• Files, datasets, or documents provided for project work

• Billing information where applicable

​

1.2 Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and website analytics

​

1.3 Geospatial Data

As part of our GIS services, we may receive or process:

• GIS files (SHP, GeoJSON, GPKG, KML, GDB, etc.)

• Coordinate datasets

• Spatial metadata

• Drone/aerial imagery

• Field-collected GPS data

All project data is confidential and used solely for service delivery.

​

2. How We Use Your Information

We use your information to:

• Deliver requested GIS and geospatial services

• Communicate about your inquiry or project

• Provide deliverables and support

• Improve our website and service quality

• Secure our systems from misuse

• Meet legal or tax obligations

We do not sell personal or geospatial data to third parties.

​

3. GDPR Legal Basis

For EU and Dutch users, we process data under:

• Consent

• Performance of a contract

• Legitimate interests

• Legal obligations

​

4. Cookies

We use cookies for website functionality, analytics, and user preference management.
You may disable cookies in your browser settings at any time.

​

5. Sharing of Information

We may use GDPR-compliant third-party processors such as:

• Email providers

• Cloud storage platforms

• GIS hosting providers

• Website analytics tools

We do not share your information with unrelated third parties unless required by law.

​

6. Data Retention

We only retain data as long as necessary to:

• Complete project work

• Maintain records for legal/tax requirements

• Support client needs

You may request deletion at any time.

​

7. Security

We use industry-standard security measures, including:

• Encrypted storage

• Secure file transfer

• Access restrictions

• Regular data handling procedures

​

8. Your GDPR Rights

You may request:

• Access to your data

• Correction

• Deletion

• Portability

• Restriction of processing

• Withdrawal of consent

• Objection to certain processing

Contact: info@radiom.online

​

9. International Transfers

If data is stored or processed outside the EU, we ensure appropriate GDPR safeguards.

​

10. Children’s Privacy

Our services are not intended for individuals under 16 years old.

​

11. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a new revision date.

​

12. Contact

RADIOM
Email: info@radiom.online
Location: Netherlands
(Address withheld for privacy.)

​

2. Cookie Policy — RADIOM

Last Updated: 1 December 2025

This Cookie Policy explains how RADIOM uses cookies and similar technologies on our website.

​

1. What Are Cookies?

Cookies are small text files stored on your device when you browse our website. They help improve functionality and measure performance.

​

2. Types of Cookies We Use

2.1 Essential Cookies

Required for basic site functionality, navigation, and security.

​

2.2 Analytics Cookies

Used for website performance measurement and traffic insights (e.g., Google Analytics or similar tools).

​

2.3 Preference Cookies

Remember your settings such as language or cookie choices.

​

2.4 Marketing Cookies (If Used)

Used for tailored advertising or tracking.
(If you do not use ads, remove this line or leave it as is.)

​

3. Managing Cookies

You can disable, manage, or delete cookies in your browser settings.
Disabling essential cookies may affect website functionality.

​

4. Third-Party Cookies

Some cookies may come from trusted third-party services. Their privacy policies govern how they handle data.

​

5. Updates

We may update this Cookie Policy from time to time.

​

3. Terms & Conditions — RADIOM - Last Updated: 1 December 2025

Welcome to RADIOM. These Terms & Conditions govern your use of our website and services.

​

1. Acceptance of Terms

By using this website or engaging our services, you accept these Terms & Conditions.

​

2. Use of the Website

You agree not to misuse the website or attempt unauthorized access to systems, data, or services.

​

3. Services

RADIOM provides GIS, mapping, geospatial consulting, and related services.
Service details may change or be updated without notice.

​

4. Intellectual Property

All content on this website is owned by RADIOM and may not be copied or reused without written permission.

Project deliverables remain RADIOM’s intellectual property until full payment is made.

​

5. Payment Terms

Payment terms are defined in proposals or invoices.
Late payments may result in service delays or added fees.

​

6. Limitation of Liability (Expanded Version)

To the fullest extent permitted by applicable Dutch and EU law, RADIOM (including the freelancer, subcontractors, and any affiliated service providers) shall not be held liable for any damages arising from the use of our website, services, deliverables, maps, analyses, reports, or any geospatial products produced as part of our work.

Without limiting the generality of the above, we are not liable for:

​

6.1 Indirect, Consequential, or Special Damages

This includes, but is not limited to:

• Loss of profits, revenue, or business opportunities

• Loss of data or GIS datasets

• Business interruption

• Loss of goodwill or reputation

• Costs related to operational delays

• Any economic or commercial losses

• Any claims by third parties related to your use of the deliverables

These exclusions apply even if RADIOM has been advised of the possibility of such damages.

​

6.2 Losses Arising from Geospatial Inaccuracies

Geospatial data may contain errors, outdated information, positional inaccuracies, or generalization effects.
RADIOM is not responsible for any losses resulting from:

• Inaccurate, incomplete, outdated, or imprecise spatial data

• Incorrect coordinate systems, projections, or transformations

• Errors in third-party base maps, satellite imagery, or public datasets

• GPS inaccuracies, signal interference, or sensor limitations

• Data supplied by the client that contains errors or inconsistencies

• Limitations, errors, or bugs in GIS software or processing tools

Clients are responsible for verifying the fitness of GIS data for their specific application.

​

6.3 Decisions Made Solely Based on Maps or Analysis

All maps, models, and analyses are decision-support tools, not definitive or authoritative instruments.
RADIOM shall not be liable for any consequences arising from:

• Business, operational, engineering, legal, or financial decisions made solely based on our deliverables

• Misinterpretation of spatial patterns, symbology, classifications, or analytical outputs

• Use of deliverables for regulatory approval, construction, property decisions, or safety-critical applications without professional review

• Using GIS outputs outside the scope or intended purpose of the project

Maps and spatial analyses should always be used in combination with expert judgement and field verification.

​

6.4 The Nature of GIS Data and Its Inherent Uncertainties

GIS and geospatial science inherently involve approximations, modelling, and interpretation.
Accordingly, RADIOM does not guarantee:

• Survey-grade accuracy unless explicitly agreed in writing

• Completeness or correctness of any dataset

• That datasets reflect real-world conditions at all times

• That analyses are free from statistical or modelling limitations

Spatial data accuracy is influenced by scale, resolution, temporal variation, environmental conditions, and third-party sources. All deliverables are provided “as-is” within these constraints.

​

6.5 Third-Party Platforms and Software

RADIOM is not liable for failures or issues caused by:

• Cloud platforms (e.g., Google Drive, OneDrive, Dropbox)

• GIS software (e.g., QGIS, ArcGIS, PostGIS tools)

• Online hosted maps or APIs

• Third-party data providers

• System outages, downtime, or data loss caused by external services

​

6.6 Maximum Liability Cap

If RADIOM is found liable despite the above limitations, the maximum total liability shall be strictly limited to:

The total amount paid by the client for the specific project or service giving rise to the claim.

This cap applies regardless of the nature of the claim (contract, negligence, tort, or otherwise).

​

6.7 Client Responsibilities

Clients are responsible for:

• Validating whether the deliverables are suitable for their specific use

• Ensuring compliance with local laws, regulations, and technical standards

• Conducting any required ground truthing, surveying, or professional review

• Providing accurate and complete input data

• Safely storing and backing up deliverables

RADIOM is not responsible for issues arising from client misuse or misinterpretation.

​

7. Third-Party Services

We may integrate with external platforms (e.g., ArcGIS Online, cloud storage). Their policies apply separately.

​

8. Termination

We may deny access to the website or terminate service due to misuse or breach.

​

9. Governing Law

These Terms are governed by Dutch law.
Disputes shall be resolved in the Netherlands.

​

10. Contact

Email: info@radiom.online

​

4. Refund & Returns Policy — RADIOM

Last Updated: 1 December 2025

RADIOM provides custom freelance services. Because every project is unique, refunds are limited.

​

1. Refund Eligibility

Refunds may be offered only when:

• Work has not yet begun, or

• RADIOM is unable to deliver the agreed service

Refund decisions are case-by-case.

​

2. Non-Refundable Situations

No refunds are given for:

• Work already completed or in progress

• Client delays or lack of required information

• Changes in scope after work has begun

• Issues caused by inaccurate data provided by the client

​

3. Requesting a Refund

Email: info@radiom.online
Allow up to 7 business days for review.

​

5. Website Disclaimer — RADIOM

Last Updated: 1 December 2025

The information on this website is for general purposes only.

​

1. No Professional Advice

Website content does not constitute:

• Legal advice

• Engineering or surveying guidance

• Financial or regulatory compliance advice

​

2. Accuracy Not Guaranteed

We do not guarantee completeness, accuracy, or reliability of content or data sources.

​

3. External Links

External site links are not controlled by us. We’re not responsible for their content.

​

4. Limitation of Liability

RADIOM is not responsible for any damages related to website use or service reliance.

​

6. Data Processing Agreement (DPA) — RADIOM - Last Updated: 1 December 2025

​

1. Purpose

RADIOM processes data solely for delivering the agreed GIS services.

​

2. Responsibilities

We will:

• Follow client instructions

• Maintain confidentiality

• Use secure processing methods

• Delete or return data upon request

​

3. Subprocessors

We may use GDPR-compliant tools such as:

• Cloud storage (Google Drive, Dropbox, OneDrive)

• GIS hosting platforms

• Email services

A full list is available upon request.

​

4. Data Breach Notification

We will notify the client without undue delay if a data breach occurs.

​

7. GIS/Geospatial Data Privacy Addendum — RADIOM - Last Updated: 1 December 2025

1. Geospatial Data Handling

All GIS, coordinate, imagery, and mapping data remains the property of the client.

​

2. Confidentiality

We do not reuse or redistribute client geospatial data.

​

3. Security

We use encrypted storage, controlled access, and secure transfer methods for all spatial files.

​

4. Deletion

Upon request, all project data can be permanently deleted.

​

8. SLA (Service Level Agreement) — RADIOM - Last Updated: 1 December 2025

​

1. Response Times

• Standard inquiries: within 7 business days

• Project issues: within 7 business day

​

2. Availability

Business hours:
Monday–Friday, 09:00–17:00 CET

​

3. Deliverables

Deadlines will be provided in written proposals.
Delays may occur if client information is incomplete.

​

4. Support

Technical support for delivered projects is included for a reasonable period unless otherwise agreed.